Description
We are looking for an experienced Tech Support Manager to join our team in Fox Valley, Wisconsin. This role is a Contract to permanent position, offering an exciting opportunity to lead a dynamic team while contributing to the overall technical strategy and operations. The ideal candidate will bring strong leadership skills and technical expertise to ensure efficient service delivery and enhance the end-user experience.


Responsibilities:

• Oversee and manage a team of IT specialists, including digital workplace engineers and hardware experts, to ensure seamless support operations.

• Develop and implement strategies to improve end-user computing experiences, focusing on efficiency, automation, and proactive issue resolution.

• Utilize ServiceNow and other tools to manage workflows, track performance, and drive continuous improvement.

• Lead team members through mentorship and coaching to foster growth and maintain a posi...