Job Description
Insight Global is seeking a Technical Writer to support a network-focused program by driving end-to-end process documentation, standardization, and data consolidation efforts. This role goes beyond traditional documentation—serving as a process strategist responsible for organizing fragmented data, defining workflows, and enabling a centralized “single source of truth.” The ideal candidate is tech-savvy, analytical, and proactive, capable of working across engineering and program teams to document, validate, and operationalize scalable processes that are ultimately AI-ready and measurable. Key Responsibilities include:
Process Documentation & Standardization
-Inventory and document 30+ high-level network and operational processes, prioritizing top processes based on business impact
-Create and maintain Standard Operating Procedures (SOPs) including clear ownership, inputs/outputs, and step-by-step workflows
-Ensure every process is documented with who, wh...