The IT Support Technician is responsible for delivering high-quality, in-person technical support to colleagues within a dynamic office environment. Operating as part of the Onsite Support Services (OSS) function, this role provides a mix of walk-up (Tech Bar–style) and desk-side support, resolving issues that cannot be addressed remotely.

Working closely with the wider IT Service Management organization, the role ensures seamless service delivery, enhances the end-user experience, and supports business productivity through efficient, professional, and customer-focused IT support. This position is specifically aligned with a set of Technology Services within the Service Management & Governance group. The primary responsibility is to achieve the successful delivery of services in compliance with WTW standards and contractual agreements with partners. This ensures the fulfilment of business requirements and alignment with company and business segment strategies.

Key Respon...