General Characteristics In an outsourcing environment, works with service providers to ensure their in-scope technical solutions are consistent with enterprise’s business strategy and architecture.

Works closely with business unit performance managers and quality assurance staff to review service provider problems, to analyze and validate the accuracy of information and the feasibility of solutions.

May troubleshoot performance issues and resolve problems with service providers.

Tracks industry trends and maintains knowledge of new technologies in the area of expertise to better evaluate business unit service requests and service provider proposals.

Keeps current on the participating business strategies and advises when solutions may or may not be leveraged across the enterprise.

Understands the value of technology in the enterprise’s business processes, works with service providers to identify opportunities for innovatio...