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Technical Analyst

Company

NTT

Location

Glasgow, Scotland

Posted

July 07, 2026

Position Overview

            JOB DESCRIPTION 
The team you'll be working with:
The Technical Analyst will be responsible for 2nd line support, triage, and investigation of application issues. The role focuses on identifying whether reported issues are caused by user error, frontend (FE) defects, or backend (BE) defects, and ensuring clear, accurate information is passed to the appropriate teams for resolution.
What you'll be doing:
Support & Triage
Triage and respond to incoming support tickets in a timely and professional manner
Act as the first point of contact for end users for the application issues
Gather sufficient detail from users to accurately diagnose issues
Monitoring & Analysis
Monitor application logs and dashboards to identify errors or abnormal behaviour
Analyse runtime errors and system messages to understand root causes
Spot recurring themes or patterns in support issues and...
        

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Technical Analyst

Position Overview

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