**What you will be doing**:
- Responding to complex cases where standard procedures may not apply, using strong technical knowledge and customer-centric communication to deliver effective solutions.
- Staying current with software updates and changes to ensure timely and accurate support to customers.
- Assisting with system setup, configuration, and the use of programming or integration tools that aid in customization, extension, and integration of products.
- Collaborating with internal departments such as customer experience and sales to address and resolve customer concerns.
- Supporting team members by mentoring and sharing best practices, and contributing to the department’s knowledge base and FAQs.
**What you will likely bring**:
- Strong problem-solving and troubleshooting skills
- Excellent communication skills, both verbal and written
- Customer service orientation and the ability to manage multiple priorities
- Ability to work independently and ...