Overview

The Technical Architect is a subject matter expert in one of our key practice areas (e.g., Zendesk, Salesforce, Genesys, Software Development, or Data Analytics). In this role, you will be responsible for ensuring technical design integrity, approving configuration checklists prior to implementation, and managing escalations during project execution. Additionally, you will serve as an instructor in our internal Academy, providing training and sharing best practices.

Key Responsibilitie

sTechnical Governanc

• eOwn the architectural vision and technical strategy for your specific practice area
• .Approve configuration checklists and design documents to ensure all solutions meet best practices and business requirements
• .Conduct architecture reviews to confirm quality, scalability, and maintainability of the proposed solutions

.Implementation Support & Escalation Managemen