Responsibilities

This role is the key interface between Finastra clients on one side and development organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible.

Responsibilities & Deliverables

• Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs.
• Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments.
• Perform in depth technical investigations with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams,...