Company :

Hastings Deering (Australia) Ltd

About the Role

Hastings Deering is seeking an experienced Technical Communicator to join our team, with the flexibility to be based at any of our major branches across Queensland.

This role is responsible for providing advanced technical support to dealer personnel and act as the primary point of contact with Caterpillar for equipment technical support reporting and resolution. You will assist in resolving adhoc and ongoing technical and product issues by delivering timely, accurate advice and ensuring issues are correctly identified, investigated, reported, and resolved in line with Dealer and Caterpillar processes.

As the subject matter expert for an allocated product range, you will be a trusted technical advisor to internal Hastings Deering teams. You will apply your product knowledge and expertise across Dealer and Caterpillar systems, tooling, literature, and SOS data interpretation, while m...