Responsibilities

• Adhere to safety requirements as per company policies
• Respond to customer calls and triage customer requests including status of machines and service work and/or issues that require special attention or escalation
• Assist the Field Service Manager with the daily planning of field techs work assignments by maintaining the master field schedule
• Regular follow‑up with technicians as to job status and with customers to provide job completion updates
• Liaise with Parts Department regarding requirements for specific jobs, ordering, shipping, etc.
• Work in conjunction with the Warranty department to support customer warranty and claims issues
• Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop supplies, core credits, etc.)
• Assist with the preparation of customer quotations, war...