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Technical Customer Service Lead

Company

Arkray Industry West, Inc.

Location

manila, metro manila

Posted

June 01, 2026

Position Overview

  • Lead, train, and supervise the customer service team.
  • Serve as the main contact for customer service and technical support.
  • Handle complex product inquiries professionally and redirect disease-related questions as needed.
  • Manage the department email inbox.
  • Provide on-call and after-hours support for urgent customer needs.
  • Collaborate with Marketing, Sales, Order Services, Quality, Regulatory, and Distribution teams to support customers.
  • Maintain accurate and compliant documentation of customer interactions.
  • Identify and report product issues, including processing FDA incident reports.
  • Complete daily tasks such as follow-up calls, open call queries, dashboard reviews, and reviewing recorded calls.
  • Support sales operations by creating Business Partner Masters and Sales Orders.
  • Run department reports (e.g., 3CX stats) and update schedules (on-call and holidays).
  • Manage department ...

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