We are seeking a highly skilled and tech-savvy Technical Customer Service Agent to support our thriving eCommerce subscription business. This role demands exceptional leadership abilities, extensive experience in customer service management, and a solid understanding of eCommerce operations. The ideal candidate will excel in both written and verbal English communication, demonstrate strong problem-solving and strategic thinking skills, and thrive in a fast-paced environment while delivering high-level solutions to complex customer issues.

Responsibilities

• Identify and resolve the root causes of systemic customer issues to prevent recurrence.
• Deliver prompt, professional, and effective support via email and chat.
• Troubleshoot and resolve technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
• Maintain a comprehensive understanding of products, services, and intern...