Job Title: Technical Customer Service Representative
Location: Minneapolis, MN
Type: Contract
Compensation: $20-$25
Work Model: Hybrid (once training is complete)
Hours: 8a - 4:30pm (37.5 hours per week)


Responsibilities
• Executing customer excellence through managing expectations and providing technical responses to customer inquiries and serving as a liaison between the customers and the Medallion External Sales, Sample Handling and Quality Teams, along with Lab Analysts, and Scientists.
• Supporting key large customers; ensuring their needs are are being met.
• Supporting the execution of digital, marketing, and continuous improvement projects as needed.
• Answer customer inquiries via phone or email in a 24-business hour period regarding service capabilities, results status, results interpretation, etc.
• Handle customer complaints or escalations and facilitate resolution.
• Handle all portal and order related questions, con...