Overview

AskSage(BigBear.AI company) is seeking a Technical Customer Success Specialist serves as the primary point of contact for all customer inquiries, troubleshooting, and technical guidance related to the Ask Sage platform. This is a help desk-centered role that blends top-notch customer service with strong technical acumen. The ideal candidate is friendly, patient, and accommodating — someone who genuinely enjoys helping people — while also possessing the technical depth to guide customers through generative AI use cases, platform configurations, and issue resolution. You will be responsible for ensuring every customer interaction is positive, productive, and solution-oriented. Whether a customer needs help resetting a password or understanding how to leverage AI-driven workflows for their mission, you will be their trusted guide. All applicants must reside currently in the US.

What you will do

Help Desk Support & Troubleshooting

+ Serve as...