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Technical Customer Success Manager (Creator Economy, Global Remote | SaaS)

Company

Passion.io

Location

makati, metro manila

Posted

July 04, 2026

Position Overview

  • You’ll manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm)
  • Troubleshooting complex platform configurations
  • Reviewing integrations and automation logic
  • Advising on backend setup to support scale
  • Diagnosing root causes behind feature friction
  • Guiding creators through technical implementation decisions
  • Partnering with Product on advanced use cases
  • Translating technical possibilities into clear action
  • Escalating technical blockers with structured documentation
  • Ensuring adoption of SDK updates or platform changes
  • You’re not patching issues. You’re engineering smoother outcomes.
  • A Week in Your System
  • Run technical launch-readiness reviews
  • Review crash logs and performance signals
  • Identifying recurring friction patterns across portfolios
  • Escalating true...

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