Provide professional application and technical support and consultation to clients of Finastra Payment products.
Triage functional application issues, payment processing issues, and guide customers on the utilization of payment systems.
Execute escalation procedures when applicable, as defined by management.
Involved in projects throughout the development and implementation life cycle to ensure implementation meets requirements.
Collaborate with customers and Finastra technical groups for connectivity to interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third‑party vendors.
Handle cases through the full case management life cycle.
Monitor and update all assigned cases in Salesforce CRM with timeliness and accuracy.
Required Skills & Experience
Minimum of 3 years of experience as Technical Support with ...
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