1.Incident Management:

Respond to and resolve desktop support tickets within the defined SLA.

Provide first-line support for hardware, software, and peripheral issues.

Escalate unresolved issues to the L2 engineer or relevant teams.

2.Hardware and Software Support:

Perform basic troubleshooting of desktops, laptops, printers, and peripherals.

Install, configure, and maintain operating systems and standard software

applications.

Replace or repair hardware components as needed.

3.User Support:

Assist users with login issues, software installations, and basic application

troubleshooting.

Provide support for email configuration and access.

Guide users on IT policies and best practices.

4.Asset Management:

Maintain inventory of IT assets such as ...