• SI and end-user support to resolve application issues o Understand customers’ and partners’ technical requirements o Perform software or robot simulation to achieve the required results o Explain how results are derived, and if not successful, what are the challenges involved,d and what are the possible alternatives • Sales team engagement on specification o Work withthe sales team to identify and overcome specification challenges o Regularly visit/follow up with customers to understand technical challenges • Application training for SI and end-users o Develop and enhance training agenda o Develop and enhance training manuals o Conduct training and demonstrate proper methods to customers • New product/technologies workshops, exhibition & seminars o Organize workshops and seminars o Prepare technical presentations and printouts o Prepare demo cells and support the exhibition • Solution centres and demo units’ maintenance a...
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