Company Overview J P Infotech combines industry-specific management experience and consulting expertise with deep process and technology knowledge. We serve clients across IT strategy, enterprise integration, and process optimization to deliver cost-effective, efficient solutions. Job Summary You will monitor and maintain IT systems 24/7 to ensure uptime per SLA, respond promptly to incidents, perform hardware and software troubleshooting, coordinate with suppliers, and support customers to resolve technical issues effectively. Responsibilities Monitor and maintain hardware and software systems continuously to meet SLA uptime commitments Respond onsite as first responder to incident and service calls, troubleshoot and resolve issues including basic repairs and parts replacement Create, update, and track tickets in the ticketing tool until closure, ensuring SLA compliance Escalate incidents following the established escalation matrix when necessary Perform regular preventive and correct...