Deliver support to dealers and customers by offering guidance, troubleshooting, and consultation on software products through phone, email, and remote sessions.
Maintain detailed records of all activities, including inquiries, issues, customer feedback, and the solutions provided.
Continuously follow up on unresolved tasks internally and externally to ensure all customer inquiries are properly addressed.
Demonstrate the ability to work effectively both independently and as part of a team.
Perform additional tasks as assigned by team leaders when necessary.
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