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Technical HOD: Contact Centre

Company

Communicate Finance

Location

western cape, western cape

Posted

July 13, 2026

Position Overview

The profile:
Minimum of 5+ years leading high-volume contact centre operations
Intermediate SQL skills
SELECT. JOIN. WHERE. (If those words don't scare you, keep reading)
Excel wizardry and a love for data that tells a story
Experience building strong leaders, not just managing them
Calm under pressure
Sharp under fire
Always two steps ahead
This isn't a role for someone who watches the action from behind a desk
My client wants the strategist in the control room
The detective at the keyboard
The driver who floors the accelerator when everyone else hits the brakes
If you can lead people, decode data, and outrun operational chaos

Well, NOW you know where to find me.

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