The Technical Implementation Specialist sits within the Customer Implementation & Professional Services group. This role performs remote and onsite technical work to fulfill the customer contracts in product installation, Move, Add and Change (IMAC). This role can also be involved in sales and pre‑sales stage to verify the pre‑requisites for an accurate contract from the technical side. Also, this role provides consultancy to other roles CIPS group regarding technical/product related questions. This role owns customer technical experience during product onboarding phase.

Role Responsibilities

• Perform installations, upgrades and migrations of a mixture of products using globally consistent methodologies – both remotely and on customer site.
• Complete tasks outlined in project plans and agreements with customers.
• Liaise with customer IT departments to ensure efficient product installation and support.
• Drive potential product impl...