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Hatfield based - with Hybrid work
You’ll be part of a forward-thinking Product Management organisation focused on evolving and modernising our Genesys Cloud platform and services. Our technical consultants are trusted experts, shaping how we design, build, and standardise contact centre solutions across a broad customer landscape.
As Design Manager / Technical Lead, you’ll sit at the intersection of people leadership, technical strategy, and service innovation. You’ll lead a small, highly skilled team of Technical and Senior Technical Consultants, setting technical direction, building capability, and fostering a culture of quality, curiosity, and continuous improvement.
This is a collaborative, low-ego environment where standards matter, innovation is encouraged, and leadership is hands‑on when it needs to be.