We're Hiring: Technical Lead | Toronto (Hybrid) | $85/hr CAD

Are you a hands‑on technical leader with deep expertise in contact center modernization and agentic AI? We're looking for a Technical Lead (Manager level) to drive end‑to‑end architecture and delivery across our CCaaS and AI transformation initiatives.

What You'll Do

• Own CCaaS architecture, agentic workflows, and cloud integrations—leading design‑to‑deployment across contact center modernization programmes.
• Technical Architecture & Design Leadership
  • Own end‑to‑end solution architecture from concept to production.
  • Define standards, patterns, and design principles for CCaaS modernization.
  • Lead design reviews aligned to enterprise architecture and security requirements.
• CCaaS & Agentic AI Implementation
  • Architect and implement CCaaS platforms (Genesys, AWS Connect, NICE, Salesforce).
  • Des...