Technical Manager

About the Role

We are seeking an experienced and dynamic Technical Manager to oversee the performance, availability and reliability of our ISP network infrastructure.

This role is critical in ensuring 24/7 monitoring, rapid incident resolution and proactive upgrades to meet and exceed Service Level Agreements (SLAs).

The Technical Manager will lead a team of engineers and analysts, drive operational excellence and play a key role in strategic planning for capacity, upgrades and emerging technologies.

This position requires a balance of strong technical expertise, leadership skills and the ability to communicate effectively with both technical teams and business stakeholders.

Key Responsibilities

Operational Excellence

• Ensure continuous 24/7 monitoring of network infrastructure, delivering high upti...