Description

• Develops the support strategy for new GCMS products and provides post-sales support for new and existing GCMS products.
• Uses in-depth technical or scientific knowledge and product expertise to resolve product support escalations.
• May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, customer call center, or Global Service organizations.
• For new products, ensures support plans, repair levels, and production support plans are developed and implemented.
• May provide technical product and measurement consulting on presales opportunities.
• May interact with Marketing, Sales, Technical Support, QA, Manufacturing, Product Development, and external customers to ensure that products have the necessary features, supportability goals, reliability targets, and release schedules.
• May be responsible for writing product/process user documentation and technical suppor...