Customer Onboarding Leadership

• Own the end-to-end customer onboarding lifecycle from contract handover through production go-live. 
  
• Conduct onboarding kickoff meetings. 
  
• Define onboarding plans, milestones, dependencies, and timelines. 
  
• Drive onboarding projects to completion while ensuring customer satisfaction. 
  
• Serve as the primary customer contact during implementation. 
  

Stakeholder Coordination

• Coordinate activities across: 
  

• Customer stakeholders 
  
• Site operations teams 
  
• SCADA teams ...