We are looking for a detail-oriented and proactive Technical Operations Support/Coordinator to support our client’s operational processes during US daytime hours (Philippines night shift) . This role is primarily operational and client-facing, focused on ensuring continuity, accuracy, and smooth handovers between night and day teams.

This position is ideal for early-career professionals who enjoy structured workflows, documentation, quality assurance, and problem-solving in a fast-paced environment.

Core Responsibilities:

• Serve as the primary point of contact for client inquiries during US daytime hours.

• Support day-to-day operational processes and system configurations.

• Perform quality assurance (QA) checks to ensure accuracy and completeness of work.

• Prepare and maintain Standard Operating Procedures (SOPs) , documentation, and detailed...