We are looking for a detail-oriented and proactive Technical Operations Support/Coordinator to support our client’s operational processes during US daytime hours (Philippines night shift) . This role is primarily operational and client-facing, focused on ensuring continuity, accuracy, and smooth handovers between night and day teams.

This position is ideal for early-career professionals who enjoy structured workflows, documentation, quality assurance, and problem-solving in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for client inquiries during US daytime hours.
• Support day-to-day operational processes and system configurations.
• Perform quality assurance (QA) checks to ensure accuracy and completeness of work.
• Prepare and maintain Standard Operating Procedures (SOPs), documentation, and detailed handover notes to ensure seamless transition with the daytime team.
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