Within the Global Customer eXperience (GCX) tribe, we are on a mission to scale our digital and assisted channels across all markets with a best‑in‑class experience. We’re looking for an experienced Customer Journey Expert (CJE) / Product Owner (PO) with a strong affinity for IT delivery in mobile banking and customer interaction. If you are passionate about building scalable digital solutions and enjoy aligning with diverse stakeholders across the world – this might be your next challenge.

What You’ll Do

1. Customer Journey Design & Mapping: Design and optimize end‑to‑end customer journeys by translating pain points into actionable, future‑state designs and clear blueprints that enable frictionless, customer‑centric onboarding, engagement, adoption, support, and retention.
2. Cross‑Functional Collaboration: Partner with Product and Engineering to embed customer insights into product roadmaps and platform capabilities. Work in a dev‑ops environment with co...