Join Mecatherm as a Product Support Engineer, the first contact for customer technical support. Deliver efficient remote assistance for MECATHERM and ABI equipment while optimizing customer satisfaction.
As a Product Support Engineer, you will provide exceptional remote technical support to customers and collaborate with internal teams. This role focuses on problem resolution, the establishment of alert-handling procedures, and continuous improvement of the MyMecatherm tool. Your expertise will directly influence customer experiences and equipment performance.
Key Responsibilities:
• Ensure control hub performance and continuous software evolution
• Analyze customer alerts and provide diagnostics remotely
• Prepare proactive health reports on production lines
• Conduct on-site assessments for customer health checks
• Support automation initiatives for retrofit projects
Requirements:
• Diploma in Electrical Engineering or Automation Technology
• At least 5 ...