Conduct site visits across PAN India and overseas (if required) for product application support and complaint investigation

Identify and resolve application-related issues at site

Attend customer complaints along with Sales team

Perform root cause analysis (RCA) using structured methodologies

Provide corrective and preventive actions (CAPA) timely

Prepare and submit technical reports to internal and external stakeholders

Act as a link between Sales, Quality, Production, and Customers

Gather technical feedback from customer sites and share insights for improvement

Assist in monitoring critical quality parameters (density, thickness, adhesion, etc.)

Support audit...