**JOB SUMMARY:** The qualified candidate for this role is familiar with GSIS (Global Service Information System), introducing new products into the Service business systems and maintaining mature products throughout their service life period, assisting Technical Service Manager to streamline process, improve efficiency and reduce complexity. He/she provides training & guidance to Technical Support Engineers and ensures data accuracy and standardizations in GSIS.

**RESPONSIBILITIES:**

_Technical Knowledge_

+ Process new products into the Service Business to facilitate after-the-sale support at SB&D supported locations/sites globally.
+ Maintain accuracy of service information for existing products throughout their service life period.
+ Provide technical support to global service teams, PSD Buyers, Consumer Service and the PSD warehouse via phone, email and instant messaging
+ Participate in Milestone process (Service Reviews) for new products to en...