Ensure an excellent customer experience by guaranteeing appropriate response times, high-quality interventions, and clear communication throughout the entire service cycle. Optimize operational coverage in Spain and Portugal by ensuring availability, efficient planning, and smart use of technical resources. Drive continuous improvement within the TSS team through training, coaching, feedback, and the standardization of best practices. Strengthen relationships with key customers through periodic visits, performance reviews, and satisfaction monitoring. Ensure the financial sustainability of the Service area by managing margins, costs, and efficiency opportunities.

Functions And Responsibilities

• Operational Management and Customer Support
  • Prioritize and coordinate all technical assistance requests, ensuring operational SLO response times and effective resolution.
  • Act as the main point of contact in complex cases, escalations, or disput...