Responsibilities

Technical Problem Solving & Service Ownership

• Own end-to-end technical support for assigned products, applications, or customers, ensuring timely and effective resolution.
• Lead structured problem diagnosis and root cause analysis for complex or recurring issues.
• Drive resolution outcomes and ensure issues are closed with clear validation and learning.

Solution Development & Application Leadership

• Own development and validation of technical solutions, including formulation, testing, and application trials.
• Translate customer requirements into effective, practical, and scalable technical solutions.
• Ensure solution consistency, reliability, and alignment with product and application standards.

Technical Training & Capability Development

• Lead technical training and knowledge-sharing sessions for Client Solutio...