YOUR CHALLENGESThe Technical Service Advisor acts as the primary point of contact between technicians and coordinators. He is responsible for handling incoming customers, performing the initial intake and assessment of requests, and ensuring efficient file management while delivering prompt, accurate, and high-quality service.
He contributes to the effective planning of service interventions, coordination of shop operations, and overall customer satisfaction, while ensuring data accuracy, meeting deadlines, and supporting process optimization.
YOUR RESPONSIBILITIES Act as the communication link between technicians and shop coordinators;
Serve as the main contact for customers using the workshop for service and rental needs;
Receive, analyze, and qualify service requests (inspection, certification, repair, rental, ;
Create work orders and update customer orders in the ERP system;
Receive and process parts orders and supplier purchase orders;
Store received parts (sh...