Technical Service Delivery Manager

We have an exciting opportunity for a customer focused and dynamic Technical Service Delivery Manager to join our team.

You will play a key leadership role within the LV= Technology Services Team responsible for overseeing the delivery of a designated portfolio of IT services provided by our IT outsourced partner. You will ensure delivery of our key service management capabilities across ServiceNow, Change Management (including the CAB) and Configuration Management/CMDB, as well as acting as an escalation point for one or more additional third‑party providers.

This role is offered on a permanent basis with a requirement for regular presence in our Bournemouth office.

Key Responsibilities

• Provide Technical Leadership for the services, ensuring adherence to standards and policies. Responsible for key decision making and acting as a point of escalation for service issues.
• Lead related cros...