Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

Role Summary

The Team Leader will be responsible for the day-to-day supervision of NOC Engineers and System Engineers supporting managed services clients. This role requires a strong technical foundation across infrastructure, networking, and systems administration, combined with proven experience in a contact center or queue driven support environment. The ideal candidate has worked within an MSP setup, understands ConnectWise, and can balance operational execution with peopl...