The Situation Manager is a high-level “Incident Commander” role designed to follow industry best practices for Major Incident Management. This individual acts as the ultimate authority for Capgemini during critical service disruptions, breaking down silos across Managed Network Services (MNS) and End User Services (EUS) to drive rapid restoration.

Accountability

The Situation Manager acts as the Highest Authority Figure on behalf of Capgemini during Major Incidents. You possess the mandate to utilize any team and resource necessary to resolve major events quickly, bypass standard hierarchies, and maintain absolute command over the service restoration lifecycle within the Disney technical environment.

Responsibilities

• Incident Command: Lead and facilitate high-priority (P1/P2) troubleshooting bridges, often involving 100+ participants.
• Executive Presence: Serve as the primary authoritative speaker on C‑Level cal...