Minimum qualifications: Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process). Preferred qualifications: 5 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements. 5 years of experience with the following: Web Tech, Systems Administration, Developer Operations, Networking, Kubernetes. Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging workload issues across large-scale, multi-node environments. Experience with exploratory kernel debugging and performance analysis of containerized systems. Experience working in public cloud (e.g., GCP) services and infrastructure. Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.), with an u...