We are seeking a skilled and dynamic Technical Solutions Engineer to join our team and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem‑solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.

What you will do

• Technical Support & Maintenance:
  • Provide onsite and remote technical assistance and troubleshooting for platform users.
  • Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.
• Product Performance:
  • Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.
• Customer Engagement:
  • Interact with customers to gather feedback, understand needs, and p...