Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals
Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our soft skill & technical call coaching model, and drives customers to a positive outcome
Demonstrates strong problem-solving skills, along with advanced knowledge of IDEXX products and services, providing highly effective technical troubleshooting to customers and internal stakeholders
Is able to work independently and as part of a team, engaging our customer-facing ecosystem and other resources
Key Responsibilities
Primary responsibility is to provide inbound and outbound contact channel support and other requests for support, providing highly effective technical troubleshooting and product knowledge to customers and internal stakeholders
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