What you will do in this role

• In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email.
• Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
• Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
• Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
• Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.