Si desea saber un poco más sobre esta oportunidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.
About Doofinder

Doofinder is a technology company that provides advanced search solutions for websites and eCommerce sites, helping online retailers increase their sales.

Technical Support Agent

Your mission is to diagnose, troubleshoot and resolve technical issues raised by our customers. You will engage with customers through emails, calls and 1:1 meetings, helping them understand and get the most out of Doofinder's technology, while digging into logs, requests and code‑level details to get to the root of every problem.

Key Responsibilities

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• Address customer product & technical issues, debug and resolve them efficiently through our ticketing system (email, calls, 1:1 meetings).
  
• Investigate technical incidents end‑to‑end: reproduce issues, inspect logs and network reque...