Job Title: Technical Support Representative I (TSR1) – Building Automation
Location: Round Rock, TX 78665
Type: 4‑month Contract-to-Hire
Pay: $21–$22/hr (based on experience)
Work Environment: Fully on-site
Overview
We’re seeking a Technical Support Representative I (TSR1) who can triage and troubleshoot issues within commercial building automation, HVAC controls, and energy management environments. This role supports live building operations by handling real-time technical diagnostics, navigating structured ticket queues, and making SLA‑driven decisions.
Ideal candidates bring a mix of technical troubleshooting, systems thinking, and operations support experience—not just general call center or desktop support.
What You’ll Do

+ Perform first-level troubleshooting for building automation systems (BAS), HVAC controls, lighting controls, and EMS platforms

+ Diagnose alarms, device offline issues, connectivity failures, schedule/setpoint issues, o...