Technical Support Analyst (EDI)

The Technical Support Analyst is responsible for providing support for our client’s EDI/WMS systems. Responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. Highly analytical and able to understand business needs, the Technical Support Analys has hands-on experience with IT systems and the ability to coach, train and educate end users as required. Responsible for maintaining the overall technology and ensuring continual use and operation.

Responsibilities

• Provide first level analysis of an incident and/or a solution to it in order to restore our client’s EDI system

• Perform remote troubleshooting, installation and repairs using remote support tools

• Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation

• Ensure connectivity of all systems

• Monitor inbound Secu...