Description
We are seeking an Application Support Specialist to provide front-line support for a modern web-based case management and licensing platform. This individual will serve as the primary point of contact for end users, helping resolve application issues, guiding users through system functionality, and ensuring a positive customer experience.


This role is ideal for someone with strong customer service skills, application support experience, and the ability to communicate technical information clearly to users of varying technical backgrounds.


*Position is fully onsite in Richmond, VA*
Requirements
Responsibilities

+ Serve as the primary point of contact for end users requiring assistance with a web-based case management and licensing application.

+ Troubleshoot, diagnose, and resolve application-related issues, escalating more complex issues to technical teams when necessary.

+ Provide guidance on system funct...