Join PheedLoop as a Technical Support Associate, providing vital customer support for our innovative event technology platform in Toronto. You'll engage directly with clients, ensuring their events run smoothly.
In this in-person role, you'll serve as the first line of support for customers using PheedLoop's software. Your responsibilities include troubleshooting technical issues via phone and email, managing high volumes of requests, and conducting onboarding sessions. Your contributions will significantly impact customer satisfaction and help improve key metrics, making your role pivotal to our clients' success.
Key Responsibilities:
• Provide frontline technical support through various communication channels
• Conduct troubleshooting sessions via email and video calls
• Manage and prioritize incoming support requests
• Assist with platform setup and customer onboarding
• Support customers during key event moments
Requirements:
• Recent graduate or soon-to-...