The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution. This role ensures accurate documentation, trend analysis, and process improvement to enhance customer experience and team efficiency.

Strategic impact: Uses knowledge-based discretion and influences others at a moderate level / performs a range of tactical, operational, and some strategic assignments related to job discipline.

Knowhow: Requires working knowledge and experience in own job discipline and broadens capabilities.

Schedule: Working a 12 hour rotating 4 days on and 4 days off work week with a scheduled on-call rotation

Work:
▪ Receives a moderate level of guidance and direction.
▪ Continuously analyzes and optimizes the utilization of methods, tools or systems.
▪ Problems faced are difficult but typically not complex.
▪ Plans r...