Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.

Technical Support Consultant (Based in Kuala Lumpur, Malaysia)

About the Role:

• He/she communicates directly with external customers via phone, email or chat to better understand customer reported issues and take ownership of customer issues reported and seeing problems through to resolution. He/she manages the opening, status update and closing of support tickets to ensure issue identification and resolution SLA's are met.
• He/she must possess strong technical skills and be able to prioritize his/her tasks and projects to ensure that customer satisfaction is high and issues are resolved in an effici...